Colours May Vary – Leeds

FAQ

NEW SERVICE! 

You may now order goods online and either collect from store free of charge or

opt to collect from Laynes Espresso on New Station Street, LS15DL.

If you are choosing this option we recommend you await a confirmation email to

let you know that your delivery is waiting for you. Your order will have your name on it but we do not share your address or any other details with Laynes.

Please check Laynes opening hours before you collect.

If you haven’t been to Laynes before please do try the coffee… It is THE best in Leeds and they are some of the nicest folk you could hope to meet.

PAYMENTS

YOU ARE USING PAYPAL BUT I DON’T HAVE AN ACCOUNT, CAN I STILL PAY USING MY DEBIT CARD?

We use paypal to process your payment. This does not mean you have to have a paypal account, you may use your credit or debit card. If you would prefer to pay by another method please contact us by email or call us.

Your order will be despatched once full payment has been received.

ARE MY CARD DETAILS SAFE?

We use Paypal and never keep card details on our systems.

CANCELLATIONS

YOU HAVE CANCELLED MY ORDER AND REFUNDED MY PAYMENT, WHY IS THIS?

From time to time we may be unable to fulfill an order. We reserve the right to cancel or refuse an order if it is impossible to fulfill. In the event that this decision is made we will make contact immediately to advise you and to arrange a refund.

I HAVE CHANGED MY MIND AND NEED TO CANCEL THE ORDER I HAVE JUST PLACED, WHAT SHOULD I DO?

You have the right to cancel your order, if you wish to do so please get in touch immediately by phone or email.

DELIVERY

HOW WILL MY ORDER BE SHIPPED AND WHEN WILL I RECEIVE IT?

We aim to ship items within 1 day of receipt of order on working days. Items ordered over a weekend will be processed on the first following working day. Items ordered within the UK will normally arrive within 2-5 working days and 7-14 working days for International orders.
We will make contact with you if we are having difficulty dispatching within 1 day.

The calculation for the postage charge is based on the size and weight of each order. Large orders may be shipped via courier or recorded delivery to ensure adequate insurance and the most cost effective method of posting.

 We do not aim to profit from our postal charges but we do aim to be as cost effective as possible.

If you would prefer a courier delivery or a guaranteed express delivery, please make contact as we can arrange delivery to your specification.

IMPORTANT! You are responsible for ensuring that your address has been correctly entered. If you are signed in to paypal please ensure that your address layout is exactly as it should be on your parcel label! On International post we cannot be responsible for an item not getting to you because you did not check the postal address on your order confirmation. Sometimes we will make contact if we are unsure but we will usually post to the same address that appears on your order confirmation. PLEASE CHECK IT! 

MY ITEM HASN’T ARRIVED WITHIN THE PERIOD STATED.

If your parcel has not arrived within the period stated above please make contact. In order to make a claim with the postal service there is usually a wait of around 20-25 working days for items to be declared ‘lost’. We ask that you bear with us during this period. Once this has elapsed we can process a refund or resend your item. With regard to International postage there may be an additional wait once the item enters the regional postal service and of course this will vary from country to country.

I AM VISITING THE STORE BUT NOT FOR A WHILE, CAN I BUY SOMETHING ONLINE AND COLLECT IN PERSON LATER?

You have the opportunity to collect in store at no additional cost. Prints collected from store will be mounted flat on card and wrapped in film. Postal tubes are not included in the cost of the print. Please try to collect your order within 7 days or give us a shout if you are going to be longer.

I AM BUYING SOMETHING TO BE BE SENT AS A GIFT, DO YOU OFFER GIFT WRAPPING?

This service isn’t currently available online but we can arrange this for you if you make contact prior to ordering.

We wrap books and magazines in kraft paper and twine, smaller items will be wrapped in tissue or be popped in a Colours may vary paper bag. If you would like to arrange a specific wrap design please get in touch. We can also arrange to send a message along with the parcel and email your receipt directly so the value is not shared with the recipient. Please send us a message with your order if you would like this.

If the person you have sent the gift to would like to return the goods, this can be arranged but they will need to obtain the receipt and your order number and make contact with us within 14 days. We can only offer credit notes or exchanges in store in this instance or a refund to the account used to make the purchase.

REFUNDS AND EXCHANGES FOR ONLINE PURCHASES

I HAVE CHANGED MY MIND AND WOULD LIKE A REFUND, WHAT SHOULD I DO?

If you wish to return an item for refund you must do so within 14 days of receipt. Please contact us at hello@colours-may-vary.com stating your order number and the reason for the return. Items must arrive back with us in the condition they were received by you so it is important you make sure that the returned item is adequately packed and where possible tracked and insured. The goods are your responsibility until they reach us. All items must be received by us in a ‘saleable’ condition, unused and in their original packaging. We ask you to be especially careful with delicate items such as textiles and jewellery. Earrings may not be returned due to hygiene reasons.

I WOULD PREFER TO EXCHANGE MY ITEM, IS THIS POSSIBLE

We do not offer an exchange of items online. You may return the item for a refund and once a refund has received an order for new items should be placed. If you wish to you may return your items to store and obtain a refund or exchange for alternative goods. Please contact us to let us know if you would like to do this.

FAULTY/DAMAGED ITEMS

MY ORDER HAS ARRIVED BUT THE CONTENTS ARE DAMAGED, WHAT SHOULD I DO?

If you are unhappy with your purchase and deem the item purchased to be damaged or faulty as a result of transit or manufacturer fault, please contact us immediately. If an item is faulty or damaged we may ask for it to be returned for inspection in its original packaging. If it is agreed that the item is faulty then a refund will be granted. If the item has been damaged in transit we will need to make a claim through the postal service and we ask that you bear with us during this process.

REFUNDS AND EXCHANGES ON ITEMS BOUGHT IN STORE.

We do not offer refunds on items bought in store but we do offer an exchange or credit note if you return the item within 14 days.

 As with items purchased on the website, they must be in a ‘saleable condition’, unused and in their original packaging. Please also retain a proof of purchase.

TAXES

WILL I HAVE TO PAY IMPORT TAXES ON MY ORDER?

International orders may incur additional charges or restrictions, It is your responsibility to meet any import taxes or duties.

IS VAT INCLUDED IN THE  PRICES I CAN SEE ONLINE?

All prices on the website are shown including tax where applicable (Books, journals and maps are zero rated). If you require a VAT receipt please get in touch, our VAT number is shown below.

PRIVACY

WILL YOU SHARE MY DETAILS WITH OTHER PARTIES

We would NEVER share your details. Your information remains private.

NOW YOU HAVE MY DETAILS WILL YOU SPAM ME WITH EMAILS?

NO! If you would like to hear from us please feel free to add yourself to our mailing list. We will not automatically add you to mail outs.

I SAW SOMETHING I AM INTERESTED IN ON YOUR INSTAGRAM/TWITTER FEED BUT

I CAN’T FIND IT  ON THE WEBSITE?

We aim to update the webshop as often and as quickly as possible but we are a small team and this is not always possible. Sometimes we also order in small quantities of something if it is new or hand made so it may not make it onto the site. If you would like to buy something from us that is not shown on the site please get in touch and we can let you know when we have added it or we can arrange a postal order for you directly.

 

COMPANY DETAILS

Colours May Vary

Unit 1a Munro House, Duke Street, Leeds, LS98AG, United Kingdom

+44(0) 0113 2442704

hello@colours-may-vary.com

VAT number: 181734891